A packaging systems supplier is only as good as the service and support they provide. NJM Packaging keeps the lines of communication open, so that you will always feel free to call upon us with a question or concern after your new equipment is up and running. Our goal is “service beyond your expectations”.
Before the first piece of equipment is in place, NJM works with you, the customer, to evaluate the best packaging system for your project, reviewing the specs and working within your plant. Our expertise as an integrator specialist for the health care solid-dose market gives us the ability to support our equipment and the third-party lines we represent.
Your own assigned project manager will work with you every step of the way, gathering critical information about your project, executing the procurement of third-party equipment, and continually evaluating your specs and timetable, to keep the project on schedule. Complete validation assistance is also provided.
We manufacture our equipment in an environmentally sustainable “green” building in Montreal, Canada that is officially LEED certified. The layout of this new facility permits our lean manufacturing practices, providing a systematic approach to identifying and eliminating waste in our processes. This state-of-the art building allows NJM Packaging to manufacture equipment and integrate our lines, all under one roof.
NJM Packaging can deliver a totally integrated tablet, powder and liquid packaging line. After performing an in-depth project evaluation and conceptual design solution, NJM Packaging integrates all the machines, both mechanically and electronically to work seamlessly and smoothly in sequence. NJM builds and installs turnkey systems at the customer's plant and offers in-plant training, documentation and validation support.
NJM Packaging’s line equipment optimization services are designed to maximize the efficiency of your line or machine. We will help you gain control of your assets and resources, getting to the bottom of downtime problems and increasing your overall output. You’ll also realize gains in efficiency, quality and payback time.
Do you have a project in mind that is off the beaten track? Please contact us. We have designed and built equipment for a variety of projects that aren’t labeling-related. Our engineering team, which includes mechanical and electrical engineers, can tackle the trickiest project.
After Sales Technical Service
We will continue to partner with you after the sale. In addition to offering standard warranties for our equipment, we also offer extended warranties and preventative maintenance programs. Our parts department stocks thousands of different items to assure fast, efficient fulfillment of all parts orders, minimizing downtown and loss of productivity. Our PMMI Certified, factory-trained service technicians will ensure smooth installation, provide on-site training and ongoing support. Our goal is “service beyond your expectations.”