Please see ProMach's Official Coronavirus (COVID-19) update.

Contact NJM Service

Vincent Desparois
Eng. Service Manager

To request a Service Technician to come to your plant or to talk with someone in our Service Department during regular business hours, please call:

  • 1-514-337-2289 (After-Hours 24/7 Service)
  • 1-514-337-6990, Option 1
  • 1-800-811-6990, Option 1

Other options for Service are below:

  • Email NJM: Service@NJMPackaging.com
  • Fill in the Request for Service Form below and someone will contact you in the next 24 hours.
  • If you have an After-Hours emergency on your equipment, call our After-Hours, 24/7 Service Number: 1-514-337-2289

When you contact Service, be sure you have the following information available:

  • Model Number and/or Serial Number for the equipment needing service (this can be found on the Name Plate installed on the side of the Control Panel).
  • Give a brief description of the problem you are experiencing or the nature of the Service Support you require. The more details you can provide, the more quickly we can help. Provide your best contact information.