After-Sales Technical Service
We will continue to partner with you after the sale. In addition to offering standard warranties for our equipment, we also offer extended warranties and preventative maintenance programs. Our parts department stocks thousands of different items to assure fast, efficient fulfillment of all parts orders, minimizing downtime and loss of productivity.
Our PMMI Certified, factory-trained service technicians will ensure smooth installation, provide on-site training and ongoing support. Our goal is "service beyond your expectations". This service will include the following:
- Install in your plant and start up the equipment sold,
- Troubleshoot and solve electrical, mechanical and software issues
- Service centers across North America
- 10 service technicians, many with 10+ years of experience
- North American access to our service support center
- Maintain computerized machine history database
Customer Service & Parts
NJM offers standard warranties for our equipment with benefits available to our customers in the service contract:
- Maintain equipment in good operating order to reduce downtime
- Advance training to increase onsite support knowledge
- Reduce unplanned downtime
- Increase machine efficiency
- Reduced service hourly rate
- Discount on parts
- Individual written machine condition assessment
- Proposed available retrofit for parts obsolescence
We also offer extended warranties and preventative maintenance e-programs. Our parts department stocks thousands of different parts to assure fast, efficient fulfillment of all parts orders, minimizing downtime and loss of productivity. Our PMMI Certified, factory trained service technicians - all of whom are PMMI Certified Trainers - will ensure smooth installation; provide on-site training and ongoing support.
